FOREX.com Japan has issued a warning to its clients regarding ongoing issues with its server. The brokerage has acknowledged that there are complications affecting its system, which has resulted in the inability of users to access certain services as expected.
The services impacted by this server problem include the application for new accounts and the uploading of identification documents for verification purposes. As a result, customers may experience delays and difficulties in carrying out these essential tasks.
The company’s professional team is actively investigating the source of the issue and is working diligently to restore normal operations as quickly as possible. In addition to these server difficulties, FOREX.com Japan has noted an increased volume of inquiries from clients, which has led to longer than usual response times for customer support via phone and chat.
Clients are advised to remain patient as the team addresses these complications. Further updates are likely to be provided as the situation evolves and resolutions are implemented.