A recent announcement revealed that a significant payment platform will implement the Agentic Commerce Protocol (ACP) to enhance its payment and commerce capabilities within ChatGPT. This move will provide millions of users with the ability to complete transactions seamlessly via PayPal, integrating with OpenAI Instant Checkout to facilitate payment processing for merchants.
With this integration, tens of millions of small businesses, along with major brands, will now have a platform to offer their products directly in ChatGPT. The partnership aims to streamline the customer experience, allowing users to transition from chatting about products to checking out with just a few taps.
As users increasingly rely on ChatGPT for everyday tasks and product discovery, the collaboration seeks to merge conversational AI with e-commerce effectively. The integration supports various payment methods, including bank transfers, card payments, and balances, alongside essential buyer and seller protections.
In 2026, this advancement will enable millions of products from diverse industries, such as fashion, beauty, home improvement, and electronics, to be listed in ChatGPT’s commerce offerings. The ACP server will serve as a secure and scalable access point for merchants, eliminating the need for individual integrations, while the processing of transactions will be handled automatically.
Additionally, the partnership signifies an expansion of the AI strategy surrounding ChatGPT. More than 24,000 employees will gain access to ChatGPT Enterprise and associated engineering tools, thereby fostering innovation and enhancing customer experiences. This initiative aligns with the objectives to improve product development and employee productivity, ensuring that users have an enriched interaction with the platform.
Overall, the collaboration represents a significant step in merging payment technology with conversational AI, paving the way for more dynamic shopping experiences directly within chat interfaces.