A well-known Japanese Forex, CFD, and stock broker has decided to discontinue its “Basic Advice” service, which was in a trial phase as part of its broader advisory offerings. This decision will take effect at 5:00 PM on August 22, 2025, after which the service will no longer be accessible to users.
The “Basic Advice” service utilized a chat-based platform to assist clients with basic inquiries and guidance. Throughout the trial, the brokerage has received positive feedback from users, who provided insights that will help the firm enhance the quality of other advisory services. The firm expressed appreciation for the customer input and emphasized its commitment to creating offerings that better meet the needs of clients.
Although the “Basic Advice” service will be terminated, the brokerage assures that clients will still have access to online consultations with advisors as part of their other services. The emphasis moving forward will likely be on refining and improving the advisory experience based on the feedback collected during the trial.
The decision reflects the company’s ongoing efforts to assess and adapt its services in response to client needs and market trends, underscoring a focus on maintaining high standards in service quality.